In-Room QR Key Help
Overview
The in-room QR key lets you pick up your room key by scanning the QR code posted in your room and verifying your email address on the spot. No advance online reservation is needed — enter the room number and PIN the front desk gave you at check-in, and your key is issued.
- Scan the QR code posted in your room
- Enter your email address and confirm the verification code (UnlockPass)
- Enter your room number and the PIN the front desk gave you
- Your key (QR code or PIN) is displayed
- At some properties, in-house services available during your stay appear below the key
Use the language selector at the top right to switch between 日本語 and English.
Features
Feature 1: Email Verification (UnlockPass)
Scanning the QR code first shows the email verification screen.
- Enter your email address
- Enter the verification code you receive (if you already verified with UnlockPass, you are signed in automatically)
- Once verified, you move on to the room number screen
UnlockPass is UnlockOS's shared email verification system. Once you verify an email address, it carries over automatically at other properties that use UnlockOS.
Feature 2: Room Number and PIN
After verification, enter the following two items.
| Item | Description |
|---|---|
| Room number | The room number the front desk gave you at check-in |
| PIN | The PIN the front desk gave you at check-in |
Once you have entered a room number and a PIN of at least 4 characters, the Get my key button becomes active. Whether the entries are correct is checked after you press it; if either is incorrect, an error message is shown and you can re-enter it right away.
If you do not know your room number or PIN, please ask the front desk.
Feature 3: Key Card Display
Once verified, your room number, stay period, and key are shown together on a single card.
| Item shown | Description |
|---|---|
| Room | Your room number |
| Stay | The period from check-in to check-out |
| PIN | Tap to copy it to the clipboard |
| QR code | Tap to view it enlarged |
Hold the QR code up to the facility's smart lock reader, or enter the PIN on the door keypad, to unlock.
To close the enlarged QR code, tap Close in the top right or tap the background.
The key is refreshed each time you return to this page. Reloading the page skips email verification, but you will need to re-enter your room number and PIN. The key itself cannot be reopened from a bookmark.
Feature 4: In-House Services Available During Your Stay
If the property offers in-house services during your stay, such as a bath or a laundry room, a list appears below the key card. If nothing is configured, this list does not appear at all.
- Tap the name of the service you want to use
- A sheet opens from the bottom of the screen and your key is prepared
- Some services ask you to choose "Which entrance?" (for example, separate entrances) — make your selection
- Once the QR code appears, hold it up to the facility's reader to enter
- When you are done, tap Leave
If the service name shows Free, there is no additional charge. If it does not, additional payment may be required depending on the service.
Your room key stays displayed while the sheet is open, so closing the sheet does not require you to re-enter your room number or PIN.
FAQ
Q: I don't know my room number or PIN
The front desk provides these at check-in. Please contact the front desk if you are unsure.
Q: I see "We could not verify that room number and PIN"
Please double-check your entry and try again. After repeated failed attempts, entry may be temporarily blocked (see below).
Q: I see "Too many attempts"
This limit protects against invalid entries. You can try again after the time shown has passed. If you are in a hurry, please ask the front desk.
Q: I see "Your key is not ready yet"
This appears if you access the page well before your stay starts (several days ahead). You can pick up your key from about one day before your stay starts, so please try again then.
Q: I see "We could not confirm your stay period"
This appears if your stay starts more than about one day from now, or if no valid period has been set on your room's key. If you still see it within about one day of your stay, please ask the front desk.
Q: I see "This key has already been picked up"
Once someone picks up the key for a room, it may not be available to pick up again. If you are travelling with others, ask whoever already picked it up to share it with you. If this does not resolve it, please contact the front desk.
Q: I see "This key is no longer valid"
The key becomes invalid after the check-out date and time. If you would like to extend your stay, please ask the front desk.
Q: I never received the verification email
Please check your spam folder. If it still does not arrive after a while, try again or contact the front desk.
Q: The in-house services list is empty
If the property has not set up any in-house services, the list does not appear at all. This is expected.
Related Pages
- Access Key Display — key display for ordinary online reservations and walk-in check-ins
- FrontDesk Staff App Help — how front desk staff can check pickup status
- FrontDesk Admin Help — for facility staff: generating and printing the posted QR code
- Lock Connection