A guest register that fills itself in, before the key goes out.
Asking guests to complete a register by email rarely works. UnlockOS puts the form in front of the key, so guests complete it as a matter of course.
Sound familiar?
- You email the register and it never comes back
- Paper records pile up, and finding or counting them is manual
- Passport copies get forgotten and chased afterwards
- You only ever collect details for the lead guest, not the companions
With UnlockOS
- The key appears once the form is done, so guests complete it naturally
- Records are kept digitally and exported whenever you need them
- Guests can photograph a passport or licence and attach it on the spot
- Companion details are collected for everyone in the party
A register that meets the rules
New sites start with a guest register already in place. Use it as it is, or add your own questions. It is set to be completed on every visit.
- Covers what Japanese lodging regulations require
- Export a month at a time for your records
Ask whatever you need
You are not limited to the register. Build any form you like from text, choices, dates and images.
- Show different questions depending on nationality
- Ask different things depending on where the booking came from
- Keep internal-only questions hidden from guests
Easier for returning guests
Even where the rules require the details every visit, last time's answers can be filled in ready to confirm. Regulars simply check and continue.
- Meets the requirement without making regulars retype everything
- Particularly effective for members
How the details are held
What you collect is stored encrypted, reviewed from your dashboard and exported when you need it.
- Passport and ID images are visible only to authorised staff
- Guests are told what their details will be used for
Identity checks being added
Rolling out progressively
- Comparing a photo taken at check-in against the ID document supplied
- A short guided recording for areas where the local rules require one
Common questions
Does this meet Japanese lodging regulations?
Yes. New sites start with a guest register in place, set to be completed on every visit. Records are kept digitally and can be exported.
What if guests just do not fill it in?
The key appears after the form is complete, so completion rates are high. For the guest, filling it in is simply part of getting into the room.
Can I collect passport images?
Yes. Guests photograph the document and attach it. Images are stored encrypted and visible only to authorised staff.
Is the face-to-ID check available now?
Not yet — it is on the way. What ships today is the digital register and the collection and storage of details, including ID images.
Is this only useful for accommodation?
No. Rental spaces and studios use it to collect agreement to terms and emergency contact details.
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