User Guide
Everything you need to know about configuring and using UnlockOS.
Basic Settings
Facility settings, business hours, special dates, connecting rooms, and lock connections.
Plans
Pricing plans, plan groups, ticket books, option products, and booking grids.
Check-in
Check-in flows, check-in settings, forms, reservations, and quick mode.
Usage
Occupancy, key display, key expiration, and Unlock Lab.
Integration
LINE, webhooks, speakers, SMS verification, calendars, cameras, and API keys.
- API Key Management Help
- Beds24 Integration
- CIV Cloud Camera Connection Help
- Design with OS Help
- External Integrations
- Fixed Code Lock
- Google Calendar Integration
- iCal Sync Help
- neppan! Integration Help
- LINE Integration
- LINE Notifications
- SMS Phone Verification
- Speaker Notification Channel
- Stripe Payment Integration
- Webhook Notification Channel
Management
Bookings, approvals, notifications, lockers, front desk, billing, and audit logs.
- Audit Log Help
- Billing Help
- Blacklist Management
- Booking Setup Guide (from zero to taking real reservations)
- Booking Management Dashboard
- FrontDesk Admin
- FrontDesk Staff App
- Locker Management
- Locker Service Help
- Member Management
- Notification Workflow Help
- Reservation Approvals Help
- Reservation Calendar
- Needs Attention: Reservation Conflicts Help
Members
Membership plans, member sign-up, the member app, and the Go portal.
- Usage & Payment History
- Go Portal and Cross-Service Linking Guide (connecting Booking, Membership, and Check-in)
- Go Portal (Facility Page) Help
- Member & Subscription Bookings
- Home Screen Help
- My Page Help
- Member Signup Help
- SpaceCard Help
- Membership Plans and Usage Quotas
- Membership Rulebook
- Membership Setup Guide (from zero to opening member enrollment)
- Time Slot Booking Help (Member)
- Transaction History
Parcel Delivery
Parcel delivery, delivery lockers, and resident-facing delivery services.
Guest Booking
Guest-facing booking and check-in experiences.
- Coworking Whole-Space Buyout
- Early Check-out
- Extend Reservation
- My Page
- Cancelling a Reservation
- Check-In Help
- Review & Confirm Your Booking
- Booking Forms & ID Documents
- Payments
- Choosing Date, Room & Plan
- Weekly Grid Hourly Booking
- Change Date or Time
- Guest Booking App
- Shared Capacity Booking (Coworking)
- In-Room QR Key
- Time Slot Booking (Guest)