Home Screen Help
Overview
The Home screen (member.unlockos.io/{facility-slug}) is the main screen after logging in. It shows your current membership information, remaining usage quota, and the list of facility spaces available for check-in. If you have multiple active subscriptions, a header and quota block are shown for each one. Tap a SpaceCard to start a check-in session. While checked in, the session panel displays the elapsed time and your entry key. Near the bottom of the screen, a ticket book purchase catalog appears if the facility has any on sale (purchasable even without an active membership).
Detailed Features
Feature 1: Pending Payment Banner
If your membership application has been approved by the facility but payment has not yet been completed, a banner appears at the very top of the screen (above the session panel and membership header).
| Item | Description |
|---|---|
| Title | "Your membership application has been approved" |
| Message | The approved plan name, with a prompt to complete payment |
| Button | Proceed to payment — resumes the signup payment flow |
This banner can appear even if you already have another active subscription (for example, when you have applied for a second plan). If multiple applications are awaiting payment, a banner is shown for each one.
Once payment is completed, the banner disappears and the new subscription becomes active.
Feature 2: Membership Header
The header below any pending-payment banners shows your current plan details.
| Item | Description |
|---|---|
| Plan Name | The name of your active membership plan |
| Valid Until | The end date of your current billing period (e.g., ~ 2026/06/01) |
If you have multiple active subscriptions, a separate header block is shown for each one so no subscription is ever hidden.
If you do not have an active membership, a "No membership" message is shown along with available plans for the facility. Tap a plan to be taken to the signup page.
Feature 3: Quota Bar (Usage Progress)
If your membership plan has usage limits (quotas), your current usage is displayed as progress bars. Units are shown in the app's current language (e.g., "回" for check-in counts, "時間" for hours in Japanese).
| Quota Type | Description |
|---|---|
| Monthly check-ins | Check-ins used / limit for this month |
| Daily hours | Cumulative usage hours today / daily limit |
| Monthly bookings | Time slot bookings used / limit for this month |
This section is hidden if your plan has no quota limits. If you have multiple active subscriptions, a quota block is shown for each one directly below its membership header.
Overage behavior: If the overage policy is "block," check-in is rejected once the limit is reached. If the policy is "charge," overages are billed separately (a note is shown on screen).
Feature 3.5: Reservation Plan Section
If your membership plan is linked to a reservation (booking) plan, a Reservation plan section appears on the Home screen.
If one membership plan targets multiple reservation plans (e.g. both a free-quota plan and an after-hours discount plan), one card is shown for each reservation plan it targets.
Each card shows:
A representative image for the plan (facility photos, or an auto-generated illustration if none are set)
The reservation plan's own name (not the membership plan's name — so if one membership targets several reservation plans, each card shows a different, distinguishable name. Only for older data where the reservation plan itself has no name does the card fall back to showing the membership plan's name)
A badge (shown when there is more than one card)
Badge Meaning Member · Free This plan is covered by your membership's free quota — booked at ¥0 For members This plan is offered to members, but is billed at the normal price (e.g. an after-hours discount plan) The facility name
Open Reservation Plan button
The badge means the same thing as the "applicable plan badge" described in the Member-Only Plans help, but the wording differs by screen: this Home screen card shows "Member · Free" / "For members", while the Booking app's plan list shows "会員無料" (Member Free) / "会員割引" (Member Discount).
Tapping the button opens the Booking app with that plan pre-selected.
This section is hidden when your membership plan has no associated reservation plan.
Which Reservation Setting It Opens
The Booking app works on a "one URL = one reservation setting" basis. A Home screen card specifies only the plan, so the Booking app works out for itself which reservation setting actually sells that plan, and lands there.
- Only one reservation setting carries the plan → it opens in that setting
- Several reservation settings carry the same plan → the one designated as default under Base Settings › Go Portal Display Settings wins, provided it is one of them
- Several carry it and none of them is the default setting → the earliest-created reservation setting is used. Unintended conditions can apply this way, so keep member plans to a single setting
- It cannot be determined (the plan was deleted, for example) → the facility's default reservation setting opens, with the notice "This link's reservation plan is currently unavailable"
This means that when you keep a separate reservation setting for members, the conditions specific to that setting — such as how far ahead bookings may be made — apply to members. See "Changing Booking Conditions for Members Only" in the Membership Setup Guide for how to set this up.
Which Reservation Plans Are Shown
Reservation plan cards on the Home screen (this section, and any other reservation plan list at the facility) only include plans a guest can actually complete a booking for. The following are never shown:
| Excluded plan | Why |
|---|---|
| Logically deleted plans | A deleted plan can no longer be booked |
| Plans not actually reachable through any booking entrance | For entrances that use room-type × plan mappings, only plans with an active mapping are included. For older entrances with no mapping rows at all, the entrance's own configured plan list is used instead |
| Plans that exist only as a billing configuration for a membership plan or Check-in Config | These can look like an ordinary reservation plan, but they are not meant for booking. Deleting one will break that membership's billing or that Check-in Config's check-in — do not delete it |
This filtering used to apply to only some of the lists, so a facility that doesn't run the booking service could see a card on its member home screen that led nowhere when tapped. All lists now use the same rule.
Feature 4: Space List (SpaceCard)
The spaces associated with your membership plan are shown as a card grid.
Each card displays:
- Space image (facility photos, or an auto-generated illustration if no photos are set)
- Space name
- Linked plan name
- Remaining quota (shown only when a limit applies)
- Check in here button
If multiple photos are set, swipe left or right to browse them. Tapping a real photo opens a lightbox view.
Feature 5: Checking In
Tap the Check in here button on a SpaceCard to start a check-in session.
During check-in processing
- The button is disabled while processing
- After a successful check-in, your entry key (QR code) is automatically shown in a popup
- The session panel appears at the top of the screen and a timer starts
Session Panel while checked in
| Item | Description |
|---|---|
| In Use | Green indicator showing you are currently checked in |
| Check-in time | When you checked in and which space |
| Elapsed time | A real-time counter |
| Show QR button | Re-opens the entry key modal |
| Check Out button | Opens the checkout confirmation dialog |
Feature 6: Entry Key Display
After checking in, or any time you tap Show QR, the entry key modal appears.
| Key Type | Description |
|---|---|
| QR Code | Hold your phone in front of the smart lock reader to unlock |
| PIN Code | Enter the digits on a keypad to unlock |
| Remote Unlock | Tap the button in the app to unlock remotely (supported facilities only) |
Keys have an expiry time. The key is refreshed automatically when it is close to expiry. You can also tap the refresh button manually.
Feature 7: Checking Out
Tap the Check Out button to open a confirmation dialog.
- Tap Check Out to confirm
- After checkout is complete, an exit QR key may be displayed
- The session panel disappears and you return to the Home screen
Note: Checkout cannot be undone. Please confirm before proceeding.
Feature 8: Buying a Ticket Book
Near the bottom of the screen (below the plan list section), a purchase catalog appears if the facility has any ticket books on sale. It is shown regardless of your membership status, so a guest with no membership can still purchase a ticket book on its own.
- If the facility has no ticket books on sale, this section does not appear
- Each product card shows its name, description, unit (count/hours), quantity (or hours), and price
- Tapping Buy opens Stripe checkout. Once payment settles, the balance is issued to your account
- A product you've already reached the purchase limit for is shown as "Purchased" and cannot be bought again
- After a purchase completes, you are taken to the Ticket Books page (
/{facility-slug}/tickets) where you can see your balance
You can also check your ticket book balance and buy more from the Ticket Books card on My Page. See the Ticket Books help for details.
Frequently Asked Questions
Q: A "Your membership application has been approved" banner is shown
Your application has been approved by the facility, but payment is not yet complete. Tap Proceed to payment to complete the signup flow. Until payment is completed, the subscription is not active and the banner will remain.
Q: No spaces are shown
Your membership plan may not be linked to any facility entrance configurations. Please contact the facility.
Q: Why do I see multiple reservation plan cards?
If your membership plan targets more than one reservation plan, one card is shown for each. Each card's title is that reservation plan's own name, so together with the badge (Member · Free / For members) you can tell them apart.
Q: The Check in button does not respond
If you are already checked in, you cannot start another session. Check out first.
Q: My quota has reached 0 and I cannot check in
You have used all your check-ins for this month. The quota resets at the start of the next billing period. Contact the facility if you need a quota increase.
Q: The QR key is not showing
Check your network connection. If the connection is fine, reload the page and tap Show QR again.
Q: The ticket book catalog is not showing
This section automatically hides when the facility has not enabled ticket books, or has no ticket books currently on sale. Contact the facility if you believe this is unexpected.
Troubleshooting
Check-in is stuck on "Processing"
Reload the page. In some cases your session will be restored automatically. If the issue persists, contact the facility.
An "In Use" session appears when you open the page
If you closed the app without checking out in a previous session, the session may still be active. Tap Check Out to end it properly.