Terms Shown to Guests

Overview

Choose what your facility calls "check-in", "check-out", "reservation", "member" and "membership plan" on guest screens. A study room might say "entry" and "exit"; a gym might say "user" and "monthly plan".

The words you choose apply to every guest screen (check-in, booking, membership, lockers and the Go portal) and to the emails and LINE messages guests receive, in both Japanese and English. The admin console and owner emails do not change.

This feature is enabled per facility. If the "Terms" tab does not appear in Settings, the ui_settings_guest_terms feature flag is off for your facility. Ask support to enable it.

Where to find it

Settings → "Terms" tab.

You edit the language your admin console is set to. In the Japanese console you edit the Japanese words; in the English console you edit the English words. Saving never changes the other language.

Features

  • Five words: check-in, check-out, reservation, member and membership plan
    • "Member" is the person and "membership plan" is the product. You set them separately
    • Leave a word blank to keep the current wording
  • In English, enter each form of a word (for example noun "Entry", verb "enter", past "entered"). You cannot fill in only some forms
  • Override the Go portal button labels (for example "Member login"). Where the button goes does not change
  • Show or hide the three highlights at the top of the membership page
  • A live preview of guest screens and an email subject with your words

How to use it

  1. Open the "Terms" tab
  2. Enter the words you want to change. Leave the rest blank
  3. Check the preview on the right
  4. Select "Save terms"

"Reset to default" clears the fields for the language shown (nothing changes until you save).

Notes

  • Words inside facility names, plan names and guest names are never rewritten
  • < > { } $ & " \ are not allowed
  • Limits: 20 characters (Japanese), 30 characters (English), 30 characters (buttons)
  • LINE buttons show at most 20 characters. A button that would exceed that keeps its current wording
  • "Access Anytime" is shown only for a facility open 24 hours whose membership plans do not restrict hours. Other facilities show their opening hours instead
  • "Easy Booking" is shown only when the facility takes reservations

FAQ

Q. What happens to the English screens? A. If you do not set English words, English screens keep the current wording. To change them, switch the admin console to English and set them there.

Q. Does the admin console change too? A. No. The admin console and staff and owner emails keep the standard wording.

Q. Does saving this tab affect the basic settings? A. No. The "Terms" tab saves on its own and never overwrites the basic settings.

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