# Transaction History ## Overview The Transaction History page (`go.unlockos.io/{slug}/history`) shows all your past payments at a facility in one place. Whether you paid for a membership, check-in, reservation, locker booking, or delivery locker service, every transaction appears here with its amount, date, status, and a link to view the receipt. --- ## How to Access There are three ways to reach the Transaction History page: ### 1. Bottom Navigation Tab 1. Go to `go.unlockos.io/{facility-slug}`. 2. Log in with your email (OTP). 3. Tap the **History** tab (receipt icon) in the bottom navigation. ### 2. Go Portal Landing 1. Visit the Go portal for your facility. 2. Scroll to the **Account** section below the app cards. 3. Tap the **Transaction History** card. ### 3. LINE Checkout Message After checking out, your LINE checkout notification includes a **View History** button at the bottom of the receipt message. --- ## Reading the Transaction List Each transaction card shows: | Element | Description | |---|---| | Source icon | Indicates the transaction type (see below) | | Source label | e.g. "Membership", "Check-in" | | Amount | The payment amount in the facility's currency | | Date | When the transaction occurred | | Status badge | Current payment status (see below) | | Description | Additional context (e.g. facility name) | | View Receipt | Opens the Stripe receipt in a new tab | --- ## Transaction Types | Icon | Type | Description | |---|---|---| | 👤 | Membership | Recurring subscription payments | | 🔑 | Check-in | Deposits and checkout fees | | 🏨 | Reservation | Room or space booking payments | | 🔒 | Locker Booking | Smart locker rental fees | | 📦 | Delivery Locker | Okihai delivery locker storage fees | > **Ticket books are not included**: Purchasing a ticket book, and bookings paid for with a ticket book credit (¥0), do not appear in Transaction History. Check your ticket book balance from the Member App's MyPage instead. --- ## Statuses | Status | Meaning | |---|---| | Paid | Payment completed successfully | | Pending | Payment is being processed | | Failed | Payment was unsuccessful | | Refunded | Payment was refunded | --- ## Viewing Receipts Tap **View Receipt** on any transaction to open the official Stripe-hosted receipt in a new browser tab. The receipt includes the full payment details, business information, and can be saved or printed. --- ## Loading More Transactions The page shows the 20 most recent transactions. If you have older transactions, a **Load More** button appears at the bottom of the list. Tap it to load the next batch. --- ## FAQ **Q: I don't see any transactions.** A: If you just created your account, there may be no transactions yet. Transactions appear after you make a payment at the facility. **Q: I paid but the transaction isn't showing.** A: Transactions are recorded when payment processing completes. If you just paid, wait a moment and refresh the page. Contact the facility if the issue persists. **Q: I bought a ticket book, but I don't see it here.** A: Ticket book purchases and redemptions are not part of Transaction History in the current version. Check your ticket book balance from the Member App's MyPage. **Q: I need to log in to see history?** A: Yes. Transaction history is personal data tied to your email address. Log in with the same email you used when making payments. **Q: Can I see transactions from other facilities?** A: The history page shows transactions for the current facility only. Visit other facility portals to see their transactions. --- ## Related Pages - [Go Portal / Key Hub](go-portal.md) — Facility portal and key management - [Ticket Books](ticket-books.md) — ticket book purchases and balances (tracked separately from this page)