# Time Slot Booking Help (Guest) ## Overview The UnlockOS Booking App lets you choose from fixed time slots — such as a Morning Session or Afternoon Session — and book your preferred slot online. Once confirmed, you will receive an access code to enter the facility. ### Booking Flow 1. Select a date on the calendar 2. Choose a room and plan 3. Select a time slot 4. Enter your guest information 5. Pay via Stripe (for paid slots) 6. Booking confirmed — receive your access code --- ## Detailed Features ## Feature 1: Selecting a Date on the Calendar When you open the booking page, a monthly calendar is displayed. - Color-coded dots below each date indicate availability | Dot Color | Meaning | |-----------|---------| | Green | Slots available | | Amber (yellow) | Limited availability (busy) | | Red | Fully booked (cannot be selected) | | None / Gray | Past date (cannot be selected) | - Use the arrow buttons at the top of the calendar to navigate between months - Tap a date to view available time slots for that day ## Feature 2: Choosing a Room and Plan After selecting a date, a list of available room types and plans is displayed. - Each card shows the room name, description, capacity, and price - If the facility has uploaded photos, a swipeable image carousel appears at the top of the card - Tap the **Reserve** button on the card you want to proceed ## Feature 3: Selecting a Time Slot After choosing a room and plan, the time slot selection screen is displayed. Each slot shows: | Item | Description | |------|-------------| | Slot Name | Name set by the facility (e.g., "Morning Session") | | Time | Start time to end time (e.g., 09:00 – 12:00) | | Price | Fixed fee for this slot | | Remaining | Number of slots still available | - Tap the slot you want — it will be highlighted with a blue border and a checkmark - Tap **Next** to proceed - Fully booked slots (red dot) cannot be tapped ## Feature 4: Entering Guest Information After selecting a time slot, the guest information form is displayed. | Field | Required | Description | |-------|----------|-------------| | Full Name | Yes | Name of the guest making the booking | | Email Address | Yes | Where booking confirmation will be sent | | Phone Number | Yes | Emergency contact | | Notes | No | Special requests for the facility | Some facilities may require additional information such as passport number, nationality, date of birth, or address. Tap **Confirm Reservation** when all fields are filled. ## Feature 5: Payment via Stripe For paid slots, a Stripe payment screen appears after entering guest information. - Enter your credit card details and tap **Pay** - Do not close the screen while payment is processing - Once payment succeeds, you will be taken to the booking completion screen automatically Slots priced at ¥0 skip the payment screen and confirm immediately. ## Feature 6: Booking Confirmation and Access Code When your booking is confirmed, the completion screen is displayed. - Your access code will be available after checking in at the facility (hidden initially for security) - Tap **View Reservations** to manage your bookings - Your reservation ID is shown at the bottom of the screen --- ## Frequently Asked Questions ### Q: How much does it cost to book a time slot? Each time slot has a fixed fee set by the facility. The price is shown on the slot selection screen and again on the guest information screen. ### Q: How do I cancel my reservation? In-app cancellation is not currently supported. Please contact the facility directly. ### Q: The time slot I want is showing as full The remaining count for that slot is 0, so it cannot be selected. Please choose a different date or contact the facility. ### Q: My payment failed Double-check your card details and try again. If the issue persists, contact your card provider. ### Q: My access code is not showing after booking Access codes are issued after check-in. Please verify that your reservation status is "Confirmed" in the reservations list. ### Q: I cannot select my preferred date Past dates cannot be selected. Dates showing a red dot are fully booked across all available slots — please choose a different date. --- ## Troubleshooting ### Slot information fails to load If you see "Failed to load slot information", try the following: 1. Check your internet connection 2. Reload the page 3. Try selecting a different date 4. If the issue continues, contact the facility ### No available slots are shown If "No slots available for this date" is displayed, the facility may not have configured time slots for that day. Try a different date. --- ## Related Pages - [Weekly Grid Hourly Booking (Guest)](hourly-week-grid-guest.md) - [Guest Booking App (View and Manage Reservations)](reservation-guest.md) - [Check-in (How to Receive Your Access Keys)](guest-checkin.md) - [Time Slot Booking Plan Configuration (Admin)](timeslot-booking-admin.md) - [Time Slot Booking (Member)](timeslot-booking-member.md)