# About QR Code Expiration ## When Does Your Access Key Expire? The validity period depends on your plan type and key type. --- ## Entry Key (QR Code at Check-in) ### One-Time Plans - **Valid for**: 3 minutes after check-in - **After expiration**: Shows grayscale + "Expired" label - **What to do**: You need to check in again (cannot refresh) ### Time-Based Plans (Hourly, Flat + Overage, Time Slot) - **Valid for**: 3 minutes after check-in - **After expiration**: Shows grayscale + "Expired" label - **What to do**: - ✅ Opening the check-in modal again automatically gets a new key - ✅ Or click the "🔄 Update" button to manually refresh ### Accommodation & Daily Flat Plans - **Valid for**: Until your check-out time (hours to days) - **After expiration**: No grayscale display (expiration is far in the future) - **What to do**: No action needed. Use the same key until checkout --- ## Exit Key (QR Code at Check-out) ### All Plans (Unified) - **Valid for**: 3 minutes after check-out - **After expiration**: Shows grayscale + "Expired" label - **What to do**: - ❌ Exit keys cannot be refreshed (single-use) - Exit within 3 minutes - If expired, contact the facility --- ## What Expired Keys Look Like ### Active Key ``` ┌─────────────┐ │ │ │ ██████ │ │ ██ ██ │ │ ██████ │ │ │ │ Black QR │ │ (Valid Until) └─────────────┘ ``` ### Expired Key ``` ┌─────────────┐ │ Expired │ │ │ │ ░░░░░░ │ ← Grayscale │ ░░ ░░ │ (Faded) │ ░░░░░░ │ │ │ └─────────────┘ ``` --- ## Frequently Asked Questions ### Q: What happens if I use an expired key? **A**: The door won't unlock. For entry keys, open the modal again or click the update button. For exit keys, contact the facility. ### Q: When does the update button appear? **A**: Only for time-based plans (hourly, flat + overage, time slot). Not for one-time, accommodation, or daily flat plans. ### Q: Will I get a new key if I open the modal again? **A**: For time-based plans, yes—a new 3-minute key is automatically provided. For other plans, the existing key is shown. ### Q: I can't check in/out within 3 minutes... **A**: Try these: 1. **Time-based plans**: Click the "🔄 Update" button 2. **Other plans**: Close and reopen the modal 3. **Still stuck**: Contact the facility --- ## How to Prevent Expiration ### One-Time & Exit Keys - Expiration is unavoidable - **Exit within 3 minutes** ### Time-Based Plans - Reopen the modal or click "🔄 Update" - Usually just reopening is enough ### Accommodation & Daily Flat Plans - Keys typically don't expire - Use the same key until check-out --- ## Troubleshooting ### Modal won't open / Update button not responding - Disable battery saver mode - Check internet connection - Contact the facility ### New key isn't appearing - Close and reopen the modal - Wait a moment (key may be generating) - Contact the facility ### Shows "Expired" but key still works - Refresh your browser - Clear browser cache --- ## Key Revocation at Checkout When checkout occurs (manual or automatic), your entry key is automatically revoked. ### How Revocation Works - **Manual checkout**: Your entry key is revoked when you complete the checkout process - **Auto-checkout**: When the plan's usage period ends and auto-checkout occurs, your entry key is revoked simultaneously - **Quick Mode deactivation**: If the facility owner deactivates the URL, your key is also automatically revoked ### What Happens with a Revoked Key A revoked key will not unlock the door. If you need a new key, you must check in again. --- ## Additional FAQ ### Q: Will my key stop working after checkout? **A**: Yes, your key is automatically revoked at checkout. This applies to both manual checkout and auto-checkout. ### Q: Do I get an exit key if I'm auto-checked out? **A**: Auto-checkout does not automatically issue an exit key. If you need an exit key, please contact the facility. --- ## Learn More For detailed information about your plan, ask the facility staff. --- ## Related Pages - [Access Key Display (QR, PIN & Remote Unlock)](key-display.md) - [Check-In Help](guest-checkin.md)