# Payments ## Overview In the UnlockOS Guest Booking App, payment happens after email verification (OTP), at the confirmation step, when a plan has a fee. Prepayment is the standard case. Plans with a ¥0 fee skip payment entirely and confirm your reservation immediately. Supported payment methods: | Method | Type | |--------|------| | Credit card / Debit card | Inline card entry | | Apple Pay | Wallet payment | | Google Pay | Wallet payment | | Link (email one-click) | One-click checkout via saved card | | PayPay | Redirect-based QR payment | --- ## Paying by Card, Apple Pay, or Google Pay 1. Enter your card details on the payment form, or tap Apple Pay / Google Pay 2. Tap the **Pay** button 3. **Do not close the screen while payment is processing** — closing the screen may cause the payment to fail 4. Once payment succeeds, you will be taken automatically to the booking confirmation screen > **For Apple Pay / Google Pay:** Your device must support Touch ID or Face ID authentication. Make sure a valid card is registered in your wallet app. --- ## Paying by PayPay PayPay and similar methods use a redirect-based flow. 1. Select **PayPay** as your payment method and tap **Pay** 2. You are taken full-screen to the PayPay app (or browser) 3. Approve the payment in PayPay 4. After approval, you are returned to the booking app and your reservation is confirmed automatically > **Your pending payment is saved even if you close the browser.** If you close the browser mid-flow, re-open the app — it will check the payment status automatically. If your PayPay approval went through, the reservation will be confirmed without any further action on your part. --- ## Resuming an Interrupted or Declined Payment If your card was declined or the payment was interrupted, you can retry from the reservation list. 1. Open the **Reservations** tab in the navigation bar 2. Find the reservation — it will show a **Pay** button 3. Tap **Pay** to reopen the payment form 4. Enter your payment details and complete the transaction --- ## Approval-Required Plans (Pay After Facility Approval) Some plans require the facility to approve your booking before payment is collected. - Your reservation will show a **Pending** status immediately after booking - Once the facility approves, you will receive a payment link by email - Tap the link in the email, or use the **Pay** button in your reservation list to complete payment - Your reservation is confirmed and your access code is issued after payment --- ## Pay at Check-in (Facility Setting) Some facilities collect payment at check-in rather than during booking. - No payment form is shown at the time of booking - Your reservation remains in **Pending** or **Confirmed** status - Pay on the day of your visit at the front desk or kiosk --- ## Saved Cards & Link If you have previously paid using Stripe Link with the same email address, your saved card may appear as a one-click option at checkout. Just tap it to pay without re-entering your card details. > To manage saved cards (add or remove), use the Stripe Link portal. There is no in-app option to delete saved cards directly. --- ## Frequently Asked Questions ### Q: My card was declined. What should I do? A: Double-check your card number, expiry date, and security code (CVV), then try again. If the problem persists, try a different card or contact your card issuer. A declined card may also indicate that your spending limit has been reached. ### Q: I approved PayPay but my reservation is not confirmed. A: It may take a few seconds after approving in PayPay for the status to update. Wait a moment, then check your reservation list. If it still shows as pending, tap the **Pay** button on that reservation to re-check the payment status. If the problem continues, contact the facility. ### Q: I closed the payment screen. Where do I go to finish paying? A: Open the **Reservations** tab and tap the **Pay** button on the reservation in question. The payment form will reopen so you can complete the transaction. ### Q: Are my card details stored? A: Card details are not stored in the app. They are managed securely through Stripe Link. If you prefer not to save your card, you can skip the Link registration step. ### Q: How do refunds work? A: Refund policies vary by facility. Please see [Cancelling a Reservation](guest-cancel-reservation.md) for details. --- ## Related Pages - [How to Book](reservation-guest.md) - [Cancelling a Reservation](guest-cancel-reservation.md) - [Check-in](guest-checkin.md)