# Check-In Help ## Overview In the UnlockOS booking system, **access keys (QR code and PIN code) are hidden until you complete the check-in step**. This is a security measure to protect your access credentials. Check-in is the action of confirming that you are starting your reservation. Once you check in, your access keys are revealed on screen so you can enter the facility. --- ## Why Check-In Is Required Displaying access keys before arrival creates a risk that someone other than the guest could obtain them. By requiring a check-in action, UnlockOS ensures that only the guest physically present at the time of arrival can retrieve their keys. This keeps the facility more secure. --- ## When Check-In Becomes Available Check-in becomes available **24 hours before your reservation start time**. Example: If your check-in time is March 20 at 3:00 PM - Check-in becomes available: March 19 at 3:00 PM Until check-in is available, the key area shows the following message along with the exact time it opens: > "Check-in available from [date and time]" --- ## Features ## Feature 1: Pre-Check-In Screen (Keys Hidden) When you open the "Key" tab or reservation detail screen, your access keys are shown in a blurred (obscured) state. This is intentional — your key information is protected until you check in. A white panel appears in the center of the screen showing one of the following states: | State | What You See | |-------|--------------| | Before check-in window | "Check-in not yet available" with the available start time | | Check-in window open | "Check in to receive your access keys" with a "Check In" button | ## Feature 2: How to Check In Once the check-in window is open, follow these steps: 1. Open the "Key" tab in the app or navigate to your reservation detail screen 2. Confirm that the panel reads "Check in to receive your access keys" 3. Tap the **"Check In"** button 4. The button shows "Processing..." — wait a moment 5. A green checkmark appears with "Check-in complete!" 6. The screen automatically refreshes and your access keys are revealed ## Feature 3: Access Keys After Check-In Once check-in is complete, the blur is removed and your access keys are displayed. ### QR Code - Hold the QR code up to the door reader to unlock the facility - Displayed only at facilities that support QR code entry ### PIN Code (Access Code) - A 4–8 digit numeric code is shown in large format - Enter this code on the door keypad to unlock ### Key Expiry - Keys have an expiry date and time - The expiry is shown below the key as "Valid until: [date and time]" - Expired keys are grayed out with an "Expired" label --- ## Frequently Asked Questions ### Q: It says "Check-in not yet available" A: Check-in opens 24 hours before your reservation start time. Look at the screen for the exact time it becomes available, and try again after that time. ### Q: I tapped the Check-In button but got an error A: Please check the following: - Make sure you have a stable internet connection (disable airplane mode if on) - Confirm you are still logged in (try logging out and back in) - Wait a moment and try again - If the issue persists, contact the facility directly ### Q: I checked in but my keys are not showing A: After a successful check-in, the screen refreshes automatically. If it does not update, reload the page (or pull to refresh in the app). If keys still do not appear, please contact the facility. ### Q: I have multiple reservations. Do I need to check in for each one? A: Yes, each reservation requires its own check-in. In the "Key" tab, swipe left or right to switch between reservations and check in for each one. ### Q: Can I check in after my checkout time has passed? A: No. Check-in is only possible during your reservation period (from 24 hours before start until the reservation end time). Please make sure to check in before your reservation ends. --- ## UnlockPass Auto-fill (Optional) ### Overview If you've checked in at an UnlockOS facility before, you can **auto-fill your details just by entering your email**. Similar to Stripe Link, UnlockPass lets you reuse one identity across multiple facilities. ### How it works 1. Enter your **email address** in the guest form and move out of the field 2. If you're a returning guest, a "Welcome back" banner appears 3. Tap **"Verify with UnlockPass"** 4. Enter the **6-digit code** delivered to your email 5. Your name, phone number, and previous form answers are auto-filled 6. Review and submit ### FAQ **Q: Do I have to verify to check in?** A: No. Tap "Enter manually" or ignore the banner to fill the form manually as before. **Q: Can I edit auto-filled values?** A: Yes. Only empty fields are filled — anything you've already typed is preserved. You can edit before submitting. **Q: I didn't receive the code.** A: Check the spelling and your spam folder. If it still doesn't arrive, dismiss the banner and enter your details manually. **Q: It's my first time here but I see the banner.** A: You may have checked in at another UnlockOS facility with the same email. If that's not you, choose "Enter manually". --- ## SMS Phone Verification If the facility requires SMS verification on the mobile number field of the guest form, the check-in form screen also shows a confirmation control (a "Verify by SMS" button and a code input field). You cannot complete check-in until you enter the 6-digit code sent by SMS and confirm it. See [SMS Phone Verification](sms-verification.md) for details. --- ## Related Pages - [Guest Booking App (Book, Check Availability, Receive Keys)](reservation-guest.md) - [Booking Management Page (View, Cancel, or Extend a Reservation)](booking.md) - [Access Key Display (QR, PIN & Remote Unlock)](key-display.md) - [About QR Code Expiration](key-expiration.md) - [SMS Phone Verification](sms-verification.md)