# FrontDesk Staff App Help ## Overview The FrontDesk Staff App is a mobile-friendly web app that lets hotel and accommodation front desk staff issue, check, and extend guest room keys (PIN codes + QR codes). Access the app by opening the URL shared by your admin in a smartphone or tablet browser. No installation is required. You log in with a 6-digit PIN only — no username needed. ## How to Log In 1. Open the URL shared by your admin in a browser 2. Enter your 6-digit PIN 3. **On your first login, you will be required to set a new PIN.** Choose any 6-digit number you will remember > If you forget your PIN, contact your admin. They can reset it and give you a new initial PIN. --- ## Main Screen After logging in, you will see three tabs. | Tab | Description | |-----|-------------| | Issue | Issue a new key (PIN + QR code) for a guest | | Check | Check the status of an issued key by room number | | Extend | Extend a guest's stay by issuing a new key | --- ## Issuing a Key (Issue Tab) ### Basic Steps 1. Select the **Issue** tab 2. Enter the room number in the **Room Number** field (e.g., 101) 3. Set the stay duration: - **Nights mode**: Select the number of nights (1–30) - **Minutes mode**: Set the duration in minutes (30–600) 4. Tap **Issue Key** ### Early Check-in / Late Check-out (Optional) In nights mode, you can expand the **Options** section to set: - **Early Check-in (ECI)**: Move the check-in time up to 5 hours earlier - **Late Check-out (LCO)**: Extend the check-out time by up to 5 hours > The default check-in and check-out times are set by your admin. ### Viewing the Result After issuing a key, the following information is displayed: - **QR code**: The guest scans this on the smart lock to unlock - **PIN code**: The guest enters this on the keypad to unlock - **Check-in / Check-out date and time**: The key's validity window You can share either the QR code or the PIN with the guest — both work. **Printing:** Tap **Print** to print the result to hand to the guest. The QR code will be clearly printed; other UI elements are hidden in print mode. Tap **New Issue** to move on to the next guest. --- ## Checking a Key (Check Tab) 1. Select the **Check** tab 2. Enter the room number you want to check 3. Tap **Check** 4. The current key status and the associated device name are displayed --- ## Extending a Stay (Extend Tab) Use this tab when a guest wants to extend their stay. A new key is issued based on the current expiry time. 1. Select the **Extend** tab 2. Enter the room number 3. Set the number of additional nights (1–30) 4. Tap **Extend** 5. A new PIN and QR code are displayed — share the latest codes with the guest --- ## Auto-Logout For security, the app automatically logs you out after a period of inactivity. The timeout duration is set by your admin (default: 5 minutes). After being logged out, simply enter your PIN again to resume. --- ## FAQ **Q: I forgot my PIN** Contact your admin. They can set a new initial PIN for you. You will be required to change it again on your next login. **Q: I get a "room not found" error** The room may not have been registered in FrontDesk by the admin. Ask your admin to add the room. **Q: A guest says the QR code is not working** The guest can also use the PIN code directly on the smart lock keypad. Also check that the key has not expired by using the Check tab. **Q: A guest wants to extend their stay** Use the **Extend** tab to issue a new key. The old key will become invalid. **Q: My account is locked and I cannot log in** Your account may be temporarily locked after too many failed login attempts. Contact your admin to have it unlocked, or wait and try again later. --- ## Related Documents - [FrontDesk Admin Help](frontdesk-admin.md) — Admin guide for configuration and staff management