# Check-in History Help ## Overview Check-in History displays past check-in and check-out records. Use filter functions to narrow down by specific periods or statuses.  ## Key Features - View list of check-in/check-out history - Filter by date, email, plan name, etc. - Display statistics - View entry/exit keys --- ## Filters | Filter | Description | |--------|-------------| | Date Range | Specify start and end dates | | Time Range | Specify start and end times | | Email Address | Search by guest email address | | Plan Name | Filter by plan name used | | Reservation Number | Reservation number (for accommodation plans) | | Stay Status | Before Use/Staying/Checked Out | | Event | Check-in/Check-out/Cancel, etc. | --- ## Display Fields | Field | Description | |-------|-------------| | Email Address | Guest's email address | | Check-in Date/Time | Date and time of check-in | | Check-out Date/Time | Date and time of check-out | | Check-in Plan Name | Applied pricing plan | | Check-in Status | Check-in state | | Check-out Status | Check-out state | | Total Payment Amount | Total payment amount | | Entrance Key | Display entry QR code | | Exit Key | Display exit QR code | --- ## Stay Status | Status | Description | |--------|-------------| | Before Use | Reserved but not yet checked in | | Staying | Checked in and currently in use | | Auto-Checkout Pending | Auto-checkout is being processed | | Checked Out | Check-out complete | --- ## Statistics The following statistics are displayed on the right side of the screen: | Statistic | Description | |-----------|-------------| | Total Check-ins | Total check-ins within the displayed period | | Staying | Number of guests currently staying | | Before Use | Number of reservations waiting to check in | | Checked Out | Number of completed check-outs | | Total Usage Amount | Total amount for the displayed period | --- ## Actions ### Viewing Entry/Exit Keys Click the "Entrance Key" or "Exit Key" button on each history item to display the QR code. ### Data Export Currently, on-screen data export functionality is not provided. You can retrieve data using the API. --- ## Auto-Checkout Auto-checkout automatically checks out guests when their plan's usage period ends. No manual action is required from facility owners or guests. ### How Auto-Checkout Works Guests are automatically checked out at the following times depending on the plan type: | Plan Type | Auto-Checkout Timing | |-----------|---------------------| | Accommodation | At the reservation end date/time | | Daily Flat | At the end of the usage period | | Hourly | At business hours closing time (24 hours after check-in for 24H facilities) | | Time Slot Booking | At the end of the booked time slot | | Duration Flat | At the end of the usage period | | One-Time | 24 hours after check-in | ### Auto-Checkout in History Auto-checkout records are displayed with the checkout type "Auto." Manual checkouts display as "Manual," so you can easily distinguish between them. ### Auto-Checkout Pending Status When an auto-checkout is being processed, the status shows "Auto-Checkout Pending." This typically changes to "Checked Out" within a few minutes. --- ## FAQ ### Q: How long is check-in history stored? A: History is stored indefinitely. ### Q: Can I force checkout a staying guest? A: Forced checkout is not available from this screen. Guests must perform checkout themselves, or wait for the auto-checkout to occur when the plan's usage period ends. ### Q: Can I use past QR codes? A: No, QR codes for checked-out guests are invalidated. Also, QR codes have an expiration time. ### Q: What is auto-checkout? A: Auto-checkout is a feature that automatically checks out guests when their plan's usage period ends. For example, accommodation plans auto-checkout at the reservation end time, and hourly plans auto-checkout when business hours end. No manual checkout action is needed. ### Q: What happens with billing when auto-checkout occurs? A: Billing follows the plan's payment settings. For prepaid plans, payment has already been completed at check-in. For postpaid plans, the amount is finalized based on the actual usage time. ### Q: Can I disable auto-checkout? A: Auto-checkout is automatically configured based on the plan type and cannot be disabled individually. All plans have auto-checkout at the end of their usage period. --- ## Related Pages - Check-in List - Check-in Configuration - Unlock Lab