# Approvals Help ## Overview The Approvals menu gathers everything waiting for a decision from guests and members into one list. Items are sorted by the nearest deadline; choose one to open its details on the right (on a phone, on the next screen). Three kinds of items appear: | Kind | What it is | What you can do here | |------|------|------------------| | Guest register | The guest register a guest submitted at a facility with host review | Approve / Send back | | Booking request | A booking request for a plan that needs approval (provisional) | Approve / Decline | | Membership application | An application or plan change for a membership | Approve / Decline | > This menu appears at facilities where it has been enabled (it is enabled together with host review). --- ## Guest register At a facility with a check-in setting that turns host review on, a submitted guest register waits for review and the key is not shown yet. When the host approves it, the check-in completes and the guest receives their key and recovery link. The details show: - The answers of the lead guest and companions, and the ID photos (tap a photo to enlarge it; photos are shown only to staff who can see the facility, through time-limited links) - "Resubmitted by a different person or device than last time" — after a send-back, when it was submitted again by someone else or from another device - "The guest register changed after it was submitted" — while this is shown it cannot be approved. Send it back and ask the guest to submit it again - The note from the guest (a message sent with the register) - The history (submitted, resubmitted, sent back, approved) - The automatic approval time (when the check-in setting turns on "Approve automatically if not reviewed by the reservation start") ### Approve Press "Approve", then "Approve" again in the confirmation. If the check-in cannot be completed (for example the reservation is not paid, or no key is assigned to the room), it is not approved and the reason is shown. ### Send back Press "Send back", enter a reason and press "Send back and email". - A reason is required (up to 1000 characters) - The reason goes into the email to the guest as written. Say exactly what needs fixing - Common reasons such as "The ID photo is unreadable" can be inserted with a button - The guest receives the reason and the check-in URL; when they submit again, it returns to the list --- ## Booking request A booking request for a plan that needs approval. "Approve" confirms the booking and emails the guest (paid plans receive a payment link). "Decline" with a reason cancels the booking and sends the reason to the guest. --- ## Membership application Membership applications and plan changes are listed, and you can approve or decline them here. The result is the same as deciding in the members list review. - The details show the requested plan, ① access, ② payment and the answers to the application form - A **plan change** shows the current plan next to the requested plan. The current plan continues until you approve - Approving starts the membership or moves it to awaiting payment, depending on the plan's payment method. The notice links to where the person now appears in the members list - Declining shows what declining does (including refunds) and lets you add a reason (optional; it is included in the email to the applicant) - An application already handled on another screen is not approved or declined; the screen says so and reloads the list Membership applications are shown only to facility owners and above. The members list review keeps working as before. --- ## View-only roles View-only roles can see the list and details, but the approve, send back and decline buttons are not shown. ## Done The "Done" tab shows what was approved, sent back or declined on this screen. The full history is in each reservation's details. ## Related setting Turn host review on in "Host review of the guest register" on the check-in setting edit screen (facility owners and above). It applies to the whole facility: if any check-in setting of the facility turns it on, every reservation check-in at the facility goes through review.